Forum Discussion

emilieparis10's avatar
emilieparis10
Seasoned Newcomer
5 years ago

Toolbar and build/buy

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Newest update
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I’m not sure.
What happens when the bug occurs? The game just doesn’t work properly.
What do you expect to see? The action from the sim is cleared and the tub is empty.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

‌

Hello, after the recent update my game’s toolbar has been completely messed up, icons have been overlapping each other. 

Also, when I enter build and buy mode I am unable to place items as the clicker doesn’t properly work...

could you please give me some tips? 

I have already deleted all the cache folders and repaired the game multiple times. 

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    Hi @emilieparis10 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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