6 years ago
touchpad problems
The zoom in and out function using the touchpad in my sims 4 game worked perfectly fine until yesterday, and now it totally stopped working and I have no clue how to fix it. Help?
Thank you, but that has not seemed to help either. I may have done it wrong though.
@thatshydork Try moving your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just test the touchpad in-game and let me know whether it works normally. Please test both the Sims 3 and the Sims 4 camera.
If that doesn't make a difference, try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It would also help to try using a mouse, if you have one to test with—it's useful to know whether the mouse functions work as intended, even if you'd prefer to go back to using the touchpad.