Forum Discussion

moon_player1's avatar
11 years ago
Solved

Town won't load

Hi, I just updated my game (the new update contains brand new town which might be a problem, perhaps?) but when I want to play it won't load. I can create a family but when I want to play it or simply choose my family that is already living in the town it just loads and loads for ages to no end. 

While I was on holidays a few weeks ago I downloaded origin on my sister's computer and played my sims on her laptop, do you think this might be causing the problem? Or maybe the new update? 

It was working perfectly fine just a month ago when I last played it.

8 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    @IndieMusicFreak

    The fact that you downloaded the game on another computer will not affect your ability to play it on yours, insofar as you haven't actually changed anything on your own computer.

    Can you share a DXDiag with us so we get a better idea of what rig you're playing with? 🙂

    To gather a DXDIAG on your computer, please follow the steps below:
    1.  Press and hold the Windows key and the letter R on your keyboard
    2.  You will see a Run box in the lower-left corner of your screen
    3.  Type dxdiag in the text field
    4.  Click OK
    5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
    6.  If your computer has a 32-bit version of Windows, that button will not be available

    64-bit Users will notice the "Run 64-bit DxDiag" button in the bottom-left next to "Help" and should click it once it becomes available.  32-bit Users will not have this as a visible option.
    Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues:
      • The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, and Memory. Those three pieces of information are the key components of the System tab.
      • Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date.

    If you have any trouble reading the DXDIAG file yourself, you can save all the DXDIAG info as a text file and send it to an EA advisor for more assistance.

    7.  Click the Save All Information button, found on the bottom of the DXDIAG report
    8.  Save this text file to your Desktop if possible, then go to hastebin.com and copy the contents of the file.
    9. Give us the link of the paste in a reply to this thread. 🙂
  • I installed that thing, so thank you but I also deleted all my saves and it works now 🙂 Thanks for your time!

  • Anonymous's avatar
    Anonymous
    11 years ago

    @IndieMusicFreak My pleasure to help! Enjoy your game, feel free to help others and if you have any questions, ask again! 🙂