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c45c3d6f635cd89's avatar
c45c3d6f635cd89
2 years ago
Solved

Trouble with launching a game

Hello, I have been playing The Sims 4 on Steam for the past two years without any issues. However, starting today, I am unable to launch the game. I receive an error message stating that my graphics...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @c45c3d6f635cd897  Please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    If you get the same error, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please let me know what antivirus you use.

c45c3d6f635cd89's avatar
c45c3d6f635cd89
2 years ago

Hello,

After following your previous advice, I was able to play the game for approximately three days without any problems. However, suddenly, the same issue as before has occurred. This morning, the same error message appeared again when I tried to launch the game.

Do you have any suggestions on what might be causing this recurring issue or what steps I can take to resolve it?

Thank you for your help.

c45c3d6f635cd89's avatar
c45c3d6f635cd89
2 years ago

You were asking for which antivirus I am using right now and it is Windows defender. I noticed the last time i was looking for updates, the moment before everything was ok, the system found latest updates for this antivirus. But this time when I tried to repeat your list of helpful steps it was not working.