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Limbguine's avatar
Limbguine
5 months ago
Solved

Trying to play through Steam

So I bought Sims 4 on Steam long before it went free on the EA app. For a while, it worked great. Recently I decided to boot up Sims 4 again on Steam, but I keep getting this issue where the EA app w...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @Limbguine  Are your Steam and EA accounts currently linked properly?  Even if you think they are, please try to login to an EA site (this one is fine) with your Steam credentials.  If you land in the correct EA account, great; if anything else happens, let me know.

    Please also sign out of both Steam and the EA App and sign in again using the accounts that are linked to each other, just in case you accidentally signed into a different account.  (I've seen it happen before.)

    If that doesn't help and your accounts are linked to each other, please uninstall the EA App with Revo Uninstaller (the free version is fine), using the Intensive scanning method.  Restart your computer, reinstall the App, and open it on its own before you try to launch Sims 4.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

@Limbguine  Are your Steam and EA accounts currently linked properly?  Even if you think they are, please try to login to an EA site (this one is fine) with your Steam credentials.  If you land in the correct EA account, great; if anything else happens, let me know.

Please also sign out of both Steam and the EA App and sign in again using the accounts that are linked to each other, just in case you accidentally signed into a different account.  (I've seen it happen before.)

If that doesn't help and your accounts are linked to each other, please uninstall the EA App with Revo Uninstaller (the free version is fine), using the Intensive scanning method.  Restart your computer, reinstall the App, and open it on its own before you try to launch Sims 4.

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