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melaniejoycevl's avatar
melaniejoycevl
3 years ago

TS4 crashing with no error PC

Hi, For a few days now TS4 is constantly crashing and shutting down by itself. I recently moved the game to an external hard drive (1TB Seagate) since with the amount of DLC and kits, it took ages ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@melaniejoycevl  Thanks for the dxdiag.  The Sims 4 crashes point to a component of Windows that is unlikely to be corrupt, but between that and the failed Windows updates, it's worth running a couple of basic checks of your Windows system files.  Here's how:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Before launching Sims 4, pause OneDrive syncing; you can see the option by right-clicking the cloud icon in the lower-right corner of the screen.  Please test with no mods or custom content, at least for now, to keep things simple.

I don't think this necessarily means that you need to get a new computer.  But if you're interested in buying one, now or later, feel free to ask for whatever kind of help or information would make the process easier for you.  That could mean anything from a list of components to look for to specific links to good options in your price range.  It's not worth having that discussion until you're ready to buy though—prices and inventory change too quickly for the information to stay valid for long.

  • melaniejoycevl's avatar
    melaniejoycevl
    3 years ago

    Thanks for giving me some hope here.

    I did the “DISM.exe /Online /Cleanup-image /Restorehealth” and “sfc /scannow”. Both showed no issues (see screenshot attached). 

    I then restarted and checked for updates. There was one pending and installed it. Then another reboot.

    I managed to disable the OneDrive syncing. Started up TS4 to disable the mods and CC and open it again.

    I built for a bit with no issues, to which I decided to up the quality settings back to Ultra (as I've had before). Closed the game and started to make sure settings were set. 

    I then played again for a while with no issues and decided to enable mods and CC again. Changed settings, close game, start game.. and then it went bad.

    I found a couple of broken CC packs and deleted those. That seemed to help. I've been playing again for several hours now with mods on and all of a sudden the game froze and shut down.

    So still things are going wrong. ☹️ 

    I have mods and CC installed via CurseForge (for easy updating mods etc.) I'm not sure this is giving issues due to the fact it's installed on a different drive than TS4?

    I'd appreciate some more help with this. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @melaniejoycevl  It sounds like one or more mods might still be the issue, but that's far from definitive.  What I can say is that just because a mod is hosted on CurseForge doesn't mean it will never cause any issues in your game.

      I'd like to see a crash dump from the most recent Sims 4 crash.  It might not say anything useful, but if the crash is unrelated to mods, the dump could be informative.  Click Windows key-R and copy and paste this:

      %LocalAppData%\CrashDumps

      When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files with a timestamp that matches the most recent crash, or one of the crashes post-DISM and sfc if you've since had more than one.

      • melaniejoycevl's avatar
        melaniejoycevl
        3 years ago

        I've uploaded the two most recent crash dump files on WeTransfer https://we.tl/t-q6ii0TsN9y

        In the meantime, I'll try to find what CC might be corrupt and delete them to see it that might fix it.

        Thanks a lot for your help 🙂

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