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cfooblu's avatar
cfooblu
10 months ago
Solved

(TS4) screenshots been deleted

My PC keep deleting my game screenshots folders, does someone know why is this happening?
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@cfooblu  Do you get a message about the folder being deleted, or is it just disappearing?  If you do see a message, please post a screenshot of it.

Please also let me know whether OneDrive is running on this computer, even if you never use it.

cfooblu's avatar
cfooblu
10 months ago

it just disappear, they automatically go to the recycle bin and if i didn't take any screenshots it'll just delete the empty folder

and yes, i do use onedrive, btw i can't run my game if it isn't saved on onedrive

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @cfooblu  I think OneDrive is the issue here: maybe it's full, maybe it's keeping an old version of Screenshots and deleting the new one, maybe something else I'm not thinking of.  So the simple fix would be to either get rid of it entirely or keep it from trying to sync your Sims 4 data.  Please see this guide for how to implement any of these options:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#M249772

    Choose the option that works for you, and feel free to ask for further help.

    • cfooblu's avatar
      cfooblu
      10 months ago
      @puzzlezaddict i followed the article and clicked on "stop backup" for my documents folder then i lost all my docs 😭😭😭 luckily it was all saved on onedrive web. but it's not your fault, i didn't read the message when i clicked on it.
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        10 months ago

        @cfooblu  Do you have everything sorted out now?  Removing OneDrive does remove the files it's hosting, but you can restore them without reenabling OneDrive, as you've hopefully done (I'm not sure from your reply).  Let me know if you need further help.

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