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08756LaliPudel's avatar
08756LaliPudel
3 years ago
Solved

Two packs I bought tell me to rebuy them

Okay so about a month ago I bought two new packs for the sims 4. Everything went well and I could play with them with no problem. Two days ago, I wanted to play again, but suddenly my game tells me I...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @08756LaliPudel 

    Thanks for checking this- in this case we'll need the live support team to look into this a bit further with you and see what's happened with that transaction. Here on AHQ, we aren't able to review your account or billing details to investigate further. 

    You can reach out to live support from the help site here so they can look into your transaction and billing details with you- if you have any issues getting in contact with live support there, please let me know. 

08756LaliPudel's avatar
08756LaliPudel
3 years ago

It’s showing as failed, but the money was debited from my bank account! And I also played with the packs for a few weeks so why is it showing that the transaction failed all of a sudden??

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@08756LaliPudel 

Thanks for checking this- in this case we'll need the live support team to look into this a bit further with you and see what's happened with that transaction. Here on AHQ, we aren't able to review your account or billing details to investigate further. 

You can reach out to live support from the help site here so they can look into your transaction and billing details with you- if you have any issues getting in contact with live support there, please let me know. 

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