Forum Discussion

digitok's avatar
digitok
6 years ago

Unable to Access Grim's Guitar

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? N/A What expansions,...
pc
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@digitok 

Thanks! I appreciate that. 

I'm going to reach out and see if I can get some more info on what might be happening with this. Once I have an update I'll follow up here and let you know. 

Update: 

@digitok 

I heard back with some additional info on this, and it sounds like there might be an issue that's preventing the EA Help team from granting the guitar manually from their side. It's still available for signing up for the newsletter, so there may also be a separate issue that didn't grant it to your account when you signed up. 

We've sent this up for a look at why the EA Help team might be unable to grant it from their side. Thanks for bringing this to our attention!

/Kent

digitok's avatar
digitok
6 years ago
@EA_Kent

Thanks for the quick response!

I can't actually recall whether I've ever been able to successfully signup for the newsletter. It's been quite some time since I first attempted, and I've just tried every so often since then, until now when I finally decided to contact EA about it.

If I attempt to signup for the newsletter now, I get "ERROR - Sorry, something has gone wrong. Please try again later."

I don't think I've ever received any newsletters in my email, so I dare say it never worked the first time I attempted, either.

Thanks again. 🙂
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @digitok 

    Gotcha, thanks! 

    Just to double-check, have you tried using a different web browser to sign up for the newsletter? If you can try it on a mobile device that may work as well. 

    /Kent

    • digitok's avatar
      digitok
      6 years ago

      @EA_Kent

      Yep, I've tried on multiple browsers/devices. 🙂

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @digitok 

        Got it, thanks!

        I'm not sure why it wouldn't be allowing you to sign up. It could be something we'll need to investigate from our side. I'll pass along this information for a look. 

        /Kent

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