Unable to install Home Chef Hustle After Purchase
I was able to buy it, but it's greyed out in my game, and I can't find where to download it!
CM Edit: Split from other thread
Forum Discussion
@Pixie-Pig2017 origin? I have the stupid ea app...plus the issue of the double charge...
EA_Cade
The Sims Team
The Sims TeamHey all,
Thanks for flagging this issue to us.
If your purchase has completed according to your Order History, please run the EA Error Reporter and share the report ID in this thread so we can investigate further.
@coaimhe The order history page not loading for some accounts is being investigated. Please just provide the EA Error ID via the link above in your case.
I cant I open the error reporter, and go down to where it tells me to click, to open a case and it takes me to a white page that says
502 Bad Gateway nginx Hello,
I am having the same issue. How do we fix this? I purchased it hours ago and its in my purchase history but the game won't download.
Having the same issue. Ive uninstalled the game, verified files, cleared EA cache, nothing works.
- @sapphire2828 So frustrating
I'm also having the same issue. I purchased it hours ago and it still won't download and will not show up in my manage add ons section on the EA app. However it is showing up as purchased in my order history. For some reason the EA app is refusing to acknowledge that I bought it at all.
I've reported it with the EA Error Reporter on the app. I can provide the report ID here if that helps.
I am having a similar issue I brought it and it said its downloaded but when I try to use it in game. It says there nothing there.
I just downloaded the home chef pack and it’s not showing up in my game when I play. Very frustrating
- @EA_Cade I put in an Error Report today. I'm having the same issue as everyone in this thread. Here's the ID: c8369d82-9d85-43e8-9807-a00b31f3c9c7
I don't know about everyone else but mine is finally downloading. I thought I'd check tonight and noticed it seemed to be fixed so fingers crossed it downloads! Hopefully everyone else's gets fixed soon too!
this is my id
b7b7aaa9-b56f-4590-a837-bc6bafd438a5
I am so annoyed at EA!
@EA_Cade I made a report today (a03d67e3-46cf-495f-90a3-1f1ece9702fc)
Like others, the EA isn't recognising my purchase of the Home Chef Hustle pack. The paypal went through successfully (two payments were processed: 1 to EA Swiss Sarl which went through successfully, and one to Electronic Arts which is pending).
I have logged out and back in again, rebooted my PC, and cleared the EA app's cache. The EA My Account website shows that I do own the pack. The Sims 4 game recognised I owned the pack but said it wasn't downloaded. Can you please look into this case for me?
@rmt0577 I did the exact same. Cleared the cache, logged out, restarted the app and my computer. I even completely uninstalled my game and reinstalled (which took forever) and it still refused to acknowledge that I bought it. I lodged a ticket yesterday morning. But mine is fixed now, a day and a half later. So EA must be getting somewhere with it.
Purchased Home Chef Hustle today from Sims 4. It never downloaded. The option to download does not appear on the EA App. Just to purchase. My payment did go through and it shows in my history.
Error Report:5d525532-eef5-46c0-b3e7-641eee23245c9
@MyGalFriday wrote:Purchased Home Chef Hustle today from Sims 4. It never downloaded. The option to download does not appear on the EA App. Just to purchase. My payment did go through and it shows in my history.
Error Report:5d525532-eef5-46c0-b3e7-641eee23245c9
I was finally given the option to download Home Chef Hustle today, Monday Oct 2, after purchasing on Friday. I went through the same series of actions every day and today it worked. Final step each time was logging out of EA App and logging back in.
Purchased the Home Chef pack today, 9/30, but it isn't downloadable. The only option the EA App gives is to purchase it again.
Error Report ID: b148f8ab-c657-4f71-97e8-7594ee4f96b4
I have the same issue, I purchased "Home chef hustle" but I cannot download it.
Error Report ID: c7ba0690-8961-4fdc-a2cb-498e26610aba
My Game will not let me download it either.
CM Edit: Please don't share order numbers publicly.
Mine won’t download either it’s soo annoying and frustrating! And I also purchased the pool pack too that’s not downloading either 😔😔
What is the number that you wanted us to share? @EA_Cade
- EA_Cade
If your purchase has completed according to your Order History, please run the EA Error Reporter and share the report ID in this thread.
As this issue isn't affecting all players, we share these report IDs with the investigating team to aid them in locating where the issue stems from.
I submitted the error report got this ID
50b567f7-9900-4031-a82f-9de86b2a9b37
How fast will this be resolved.?
I bought Chef Hustle and Modern Luxe packs and can't download either.
I have repaired the game and the EA App. Still nothing. I click download and it says "stomping on grapes" and then nothing...
a8b68702-31ef-424e-be87-fda0b3b32855
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