Forum Discussion

Shantel1996

5 years ago

Unable to load into game at all PC

I installed and updated Sims 4 on my PC last night but it still won’t allow me to play, it won’t even open the game via origin? I’m attempting to reinstall now after switching off in game play with o...

puzzlezaddict

Hero+

5 years ago

@Shantel1996 Please try the other suggestions in the first post of this thread, at least the ones you haven't done already:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Patch-1-68/td-p/9734045

If those don't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus program you have installed.

Shantel1996
5 years ago
@puzzlezaddict I have absolutely no idea what antivirus program it is if there is any tbh
- puzzlezaddict
  Hero+
  5 years ago
  @Shantel1996 Please try the other steps in that thread anyway, and if none of them work, please run a dxdiag and attach it to a post.