Unable to navigate mouse in game.

@DaMaskEffect  To be clear, you disabled the EA App in-game overlay?  And this happens in both fullscreen and windowed modes, using both the mouse and only the touchpad, as in, all four combinations?

If yes to both, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

I play on a laptop, and I have been having this issue since 10/18/24. My cursor jumps to the corner of the screen at random times, sometimes when I'm not touching anything and sometimes when I'm trying to select things in game. 

I have repaired the game, uninstalled and reinstalled, updated my laptop, tried windowed mode and fullscreen mode and I have already disabled the EA App in-game overlay. I also do not have any mods or cc. 

It only happens in game and its basically made the game unplayable, so I don't really know what to do at this point.

@kfrenchie_0401_  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

This has seemed to fix the issue!! Thank you so much!! 

Well that worked for about an hr. Back to the drawing board for me. 

I did all of that and the problem was still occurring with everything disabled. 

I just downloaded the October 2024 update and now everytime I try to load in, my cursor glitches to a random corner of the screen, whether I use my Bluetooth mouth or the TouchPad on my laptop. I can't click on anything, or even exit out of the sims because it glitches so much.

@DaMaskEffect  Did anything change between when the game worked again and when it didn't?  For example, did you open any other apps, or let an update run, or really do anything at all aside from playing?  It seems like the problem is conflicting software, so the question is what was NOT active at first but then started running.

Separately, does it help to switch to DirectX 9 mode?  The option is in the graphics settings, in the lower-right corner.

Please also run a dxdiag and attach it to your reply.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@kfrenchie_0401_  Are you using the touchpad, a mouse, or both?  If only one, does the problem happen with the other?  If you don't have a mouse to test with, it would be a useful test to borrow one.

@HallieBear  Does this happen if the Bluetooth mouse is turned off entirely?  Please try it, and restart your laptop after turning off the mouse.

If that doesn't help, does it make a difference to switch to windowed mode, or fullscreen if you already use windowed?

If not, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.