Product: The Sims 4
Platform:PC
Which language are you playing the game in? Français
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Every time you go to Batuu and try to order food or a beverage that is not the popcorn, from either a food stand, the cantina or either food station. Trying to do this after creating a new game and immediately rushing to Batuu and ordering food does not have the bug occur right away, but if you did anything prior to that it will 100%.
What happens when the bug occurs? Your sims will go and order the food, but once they go and pick it up, the character does a hard reset. No currency gets used, no food is found, the hunger level does not get replenished. If the sims orders a beverage or food at a food station/cantina bar, every sims involved in the action will do a hard reset. This bug does not occur if you order the popcorn.
What do you expect to see? I'd like my sims to eat. Right now it's impossible to play through Batuu without using cheats to keep my sims happy or play as a vampire/witch and make my own food. Either I'm stuck having to eat all the time the popcorn snack that barely fills my hunger level, or try to play the DLC and die from hunger because I can't eat anything other than the popcorn.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Never had an issue like that in the game before, it is only present in Batuu and only happened once I bought the game pack.
I have repaired the games, removed my mods, did a factory reset of the games entirely, removed my saves files and placed them all one after the other, checking my game each and every time, same with my mods, all trying to find where the issue lands, and the only time the issue did not occur was when I made a fresh game right after the factory reset and rushed to the world to order food, and this was the only time I could order any type of food before the issue happening again. If I do take my time on my sims file to do any other type of gameplay and don't rush to Batuu with the sole purpose of eating, the bug will occur. So far the only thing I did not do was reinstall the entirety of my games, which I am not sure would fix anything considering this issue is only present in the Batuu DLC and was not in the game prior to installing the game pack.
Hi @traquine
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I reset my game to factory. I have no mods and no CC. This is still happening to me. It can't be mod-related because I have none.
