Unable To Play Horse Ranch :-(

Question

Spoiler (Highlight to read)I hope I am in the right place! Yesterday I bought Horse Ranch. Since then I have tried to play and figure out what is wrong. Basically, I downloaded it and was so excited to get it! It said I own it, and that it was downloaded but....when I started a new game, it didn't show the new world. I placed the character in an old world and took him on vacation to see if I could find it! I did find it, grayed out and when I hovered on it it said I had not installed the game, it was pre-ordered and not available yet for download. Since then I have tried a million things it seems, but it is always the same. I haven't been this frustrated since the original Sims!&nbsp;I hope I am in the right place! Yesterday I bought Horse Ranch. Since then I have tried to play and figure out what is wrong. Basically, I downloaded it and was so excited to get it! It said I own it, and that it was downloaded but....when I started a new game, it didn't show the new world. I placed the character in an old world and took him on vacation to see if I could find it! I did find it, grayed out and when I hovered on it it said I had not installed the game, it was pre-ordered and not available yet for download. Since then I have tried a million things it seems, but it is always the same. I haven't been this frustrated since the original Sims!&nbsp;

rocket98 · Answer

Hi, I have tried to get Horse Ranch to work for two days now. I asked here a few hours ago and nobody has seen it I don't think. It won't let me open a case, saying their bot noticed something wrong... Can someone please tell me how to contact EA by phone or speak to someone on the website? I am so disappointed!

puzzlezaddict · Answer

@Rocket98&nbsp; Does other Horse Ranch-related content, for example new objects or CAS items, show up?&nbsp; Please look manually in case the HR tags aren't working either.&nbsp; If this content is present, the problem is likely mod-related, so remove your mods and test.

If no HR content is present at all, please run a search for EP14 , which is the folder for Horse Ranch.&nbsp; Open a File Explorer window, click This PC in the left panel, and enter EP14 in the search field in the upper-right corner.&nbsp; Wait for the search to finish, then make sure the full file path is showing under each result.&nbsp; If it's not, expand the window sideways as necessary.&nbsp; Take a screenshot using Windows key-shift-S and attach it to a reply here.

Edit:&nbsp; I've merged your new post into your original thread.&nbsp; This is a players-help-players forum, meaning that response times vary depending who's online and posting.&nbsp; EA itself doesn't have phone support anymore, except in France or Germany.&nbsp; Live chat is available if you can navigate the help menu; if you're still getting the bot error, try with a different browser or device.

Forum Discussion

Unable To Play Horse Ranch :-(

2 Replies

About The Sims 4 Technical Issues - PC

Community Highlights

[READ FIRST] Important Threads and Known Issues

DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide

DirectX 11 Technical Issues and Feedback Thread

Recent Discussions

The game crashes after update 119!

[CURRENT ISSUE] Sims 4 Failed to Launch Game

RTX 5060 not recognizing graphics card (GPU)

Game crashes 5 seconds into opening

How to fix texture glitches like this?