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Radijsx's avatar
Radijsx
3 years ago
Solved

Unable to play newly bought Sims 4 DLC

Asking for my wife, she bought 2 new DLC's for the Sims 4 on Steam last week, and they aren't showing up as owned in the EA app or in the Sims 4 game. We've tried uninstalling all involved programs ...
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all,

    We've pushed a fix for this issue live a few minutes ago.

    Could you let me know if you're still seeing issues now with Steam purchases not showing up?

    Edit: We have confirmed that the fix pushed live this morning has resolved this issue. If you continue to see this issue in the future, please make a new thread. 

lilysadork's avatar
lilysadork
3 years ago

Hello! So basically I installed the Vampire Sims Game Pack on Steam. But when I load in the game it says I don't own the pack. Steam says I own it, but EA and Sims 4 says I do not. How can I fix this and be able to play the pack?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lilysadork  You need to install the pack through Steam, and in order to be able to do so, you need to first install the base game through Steam.  A pack you own through Steam will not download into the program files of the Origin or EA App version of Sims 4.

  • kanamihope's avatar
    kanamihope
    3 years ago

    Hello.  I recently purchased 2 new packs on Steam but they won't show up in the game or in the EA App/Origin.  I have uninstalled and reinstalled the game entirely, no luck.  I tried clearing the cache and repairing the game in Origin, no luck.  I can see that the files for the two packs (Vampires and Realm of Magic) are in the game's file folders, but they won't show up.  I also haven't had much luck from either Steam support or EA support, so I'm really hoping the community can help me here!  

    • roberta591's avatar
      roberta591
      Hero (Retired)
      3 years ago

      @kanamihope The packs have to be installed depends on how the base game is installed. Is the gase game a Steam install or a Origin/EA app install?

      • kanamihope's avatar
        kanamihope
        3 years ago

        Thanks for replying.  It is installed from Steam

    • NizzyTien's avatar
      NizzyTien
      3 years ago

      I bought The Sims 4 last year in February along with a bunch of dlc through Steam and they all worked just fine, now, having bought more dlc through Steam just yesterday, the new dlc won't show up in game even though Steam says that the dlc did in fact get downloaded.

      I am almost at my wits end with this issue. I have tried deleting the newly bought dlc and redownloading, removing my Mods folder, checking game files integrity, and connecting to the gallery in game, nothing has worked.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @NizzyTien  I've merged your post with another thread about the same issue.  You can try the suggestions earlier in the thread, but I think this might be an account issue, in which case there might be nothing you can do to fix it on your end.  I've flagged the problem to someone from EA.

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