Forum Discussion

myid123321's avatar
myid123321
3 years ago
Solved

Unable to start due to missing game data - not Mac

Hello, I read a lot of your issues here describing the error message "unable to start due to missing game data", error code 5de4b8a3:29f00e76:00000000:00000000. However, all these topics were relat...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @myid123321  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If you get the same error, please try repairing the game in Steam.  Open your game library, right-click on the Sims 4 icon, select Properties > Local files > Verify integrity of the game files.

    By the way, your computer is running out of storage.  It's not dire yet, but the strange thing is that your internal SSD is a 256 GB model, yet Windows only sees 90 GB of total space on the disk.  Have you partitioned the drive or done anything else that would explain this discrepancy?  If so, then you know what you're doing; otherwise, this is something to be addressed.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@myid123321  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If you get the same error, please try repairing the game in Steam.  Open your game library, right-click on the Sims 4 icon, select Properties > Local files > Verify integrity of the game files.

By the way, your computer is running out of storage.  It's not dire yet, but the strange thing is that your internal SSD is a 256 GB model, yet Windows only sees 90 GB of total space on the disk.  Have you partitioned the drive or done anything else that would explain this discrepancy?  If so, then you know what you're doing; otherwise, this is something to be addressed.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,541 PostsLatest Activity: 14 minutes ago