Unable to start: Hardware does not support running The Sims 4.

@Yulixcs  If you have a Mac, please see the first post and the accepted solution in this thread:

https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/td-p/8420037

And please post in that thread if you have more questions.

If your computer runs Windows, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/