Hello, I need some help. My Sims 4 game keeps crashing constantly. The screen goes black and it's impossible to play. Everything was working fine in January, but these issues started in early February. Sorry if this isn't perfectly clear, I am using a translator.
Oumie-x Are you getting a BlueScreen or other shutdown while you play? I ask because your dxdiag is full of BSODs, so much so that most other errors were crowded out. And there are three different BSOD codes, although the same three repeated twice.
If this isn't happening while you play, please trigger the Sims 4 issue again, then look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hi, thanks for the help. I was getting Blue Screen of Death (BSOD) errors before, but now my PC just completely shuts down without any warning or black screen.
This all started after a boot error that prevented my computer from starting up. It has been repaired since then, but The Sims 4 hasn't worked properly ever since. The crashes mostly happen in Build Mode. In Live Mode, the game stays stable much longer.
The only thing I found in the Reliability Monitor is this: L’arrêt système précédant à 17:26:32 le 2026-02-12 n’était pas prévu.
Oumie-x You're probably still getting BlueScreens, but the system is shutting down too quickly for you to catch the error codes. What was the boot error that was fixed? It's possible it's not entirely fixed, as in, it's still affecting your system, just in a slightly less drastic way.
It's strange though that you're not getting logs from the game crashing, or at least that the Reliability Monitor isn't picking them up. Let's see if we can find this info another way. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, please only upload a new file, as in, one associated with the last crash you had or the next one.
If there is no Sims 4 .dmp file, you can enable them:
I'm sorry, I've tried to follow the steps to find the CrashDumps folder, but I'm really not comfortable with computers and I can't manage to find it or get the command to work. Since the computer was having trouble starting up, I decided to send it back for repair. It had difficulty booting up normally. 😕
Oumie-x Are you saying you sent in the computer for repair now, or that you did so previously? As in, do you still need help? The crash dumps folder should absolutely be there; what happens when you look for it? The point of using Windows key-R is you tell Windows to open that location. But in case the step isn't obvious, Windows key-R opens a run box in the lower-left corner of the screen, and you paste the text into that box and enter.
Basically, I had a hard time figuring out how to find the folder. I wanted to try again, but when I opened The Sims, my computer shut down and this time it had trouble starting back up. I spent five minutes trying to turn it on but nothing worked; the screen just stayed black. It finally started normally later, after I decided to leave it alone and take a break. To be honest, I’m a bit scared to turn it back on now. I’m starting to think The Sims isn't the problem, but maybe the computer itself is. Thanks for helping me anyway. I’ll let you know if anything changes once the computer is back up and running.
Oumie-x I think you're right. If you'd like my help doing some intermediate troubleshooting yourself, just ask. But this would also be a good time to get someone to look at the computer in-person. There's only a limited amount anyone can do without direct access.
Hello, I just wanted to thank you for the help. It was indeed the computer and not the game that was causing the problem. My computer is fixed, and I've been able to play for a few days now. So far, everything is working great. 🙂
Thanks again for your time and help! 😀
Oumie-x Glad to hear it and that your computer could be fixed. Let me know if you need more help, but hopefully you're all set now.
