@KpoppyJ If you open Controlled Folder Access as described, what do you see? You can post a screenshot if you want.
It would also be good to see a dxdiag on this computer. You can attach the results to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@KpoppyJ You don't have to submit the dxdiag to EA help; just attach it to a post here.
@KpoppyJ Below the text field where you type a response, on the right side, there's a paper clip icon and a button that says something like Browse or Select File (depending on language). Click that button, navigate to your dxdiag, select it, and it will upload and be attached to the post you write.
