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RitaMaria1308's avatar
RitaMaria1308
2 years ago
Solved

Unable to start Sims 4

I can't play Sims 4 through my EA account. The same message always appears: 'Unable to start: The Sims 4 is already running.' I've already uninstalled everything (the game and the application), rei...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @RitaMaria1308  Please try pausing OneDrive syncing before you play.  You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@RitaMaria1308  Please try pausing OneDrive syncing before you play.  You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

  • mjudy1213's avatar
    mjudy1213
    2 years ago

    I Uninstalled then reinstalled my sims 4 because my new add-on wasn't working. Now no add-on is working. Can you help? 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @mjudy1213  Please run searches for two or three of your missing packs.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.  This is the full list of packs:

      https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

      For example, if you're looking for Seasons, you'd search for EP05 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

      • mjudy1213's avatar
        mjudy1213
        2 years ago

        it's not working either. it seems to not go any further than the search results.  

  • bellaaaaa2001's avatar
    bellaaaaa2001
    2 years ago

    @puzzlezaddict @Hey I did the folder thing and it worked. I have some cc on my folder so how do I go about putting that back and having my game work?? 

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