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Cathy_Krumme's avatar
Cathy_Krumme
7 years ago

Unending Loading Screeb in CAS

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Don’t know Orgin is bugged too
What expansions, game packs, and stuff packs do you have installed? Almost all of them
Steps: How can we find the bug ourselves? I don’t know I think it’s in one of my files
What happens when the bug occurs? In create a sim
What do you expect to see? I make a person and they don’t load so I delete them and save my game but then it loads non stop like it’s stuck in a loop.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

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I don’t think a picture or video is nessisary. Just the loading screen is stuck in a loop and when I create sims they never load. And orgin is now saying ERR_CACHE_MISS when Origin worked just fine yesterday. I exit out of it and try to reload it but it shows up the same way. My mum has just gotten me the Get Famous pack for Christmas along with Outdoor Retreat, and Laundry day stuff. I didn’t have any problems till she got those. Which really sucks. Cause I love playing them. 

pc

2 Replies

  • Cathy_Krumme's avatar
    Cathy_Krumme
    7 years ago
    Update: I’ve uninstalled and reinstalled everything. I’ve started looking through my custom content/mods and started getting rid of the ones I don’t use. Should this help or should I just get rid of everything?
  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @Cathy_Krumme

    never ending loading screens are 99% mod/cc related so yes, it's best to remove everything and test without

      

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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