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Elicole123321's avatar
Elicole123321
3 years ago

Uninstalled and Reinstalled Sims 4, none of my expansion packs are working

This all started because I was having a ton of issues with the EA App and was sick of it.

So first, I uninstalled the EA App and tried to reinstall Origin, hoping that would work. Obviously it did not. Then I tried Steam. I installed the base game on Steam because it's now free. I reinstalled the EA App and linked that and my Steam account, hoping that I could launch the game thru Steam but still get access to the DLC that were on EA. That didn't work. So I uninstalled the Sims on Steam, unlinked EA and Steam accounts, even uninstalled Steam. I reinstalled the Sims 4 thru EA.  

Now, on the EA App it says that my all my expansion packs are downloaded, but when I launch the game, it says that I do not own any of the packs. 

I've tried closing the Sims and reopening it, restarting my computer, uninstalling and reinstalling...

I'm at a loss here. I'm sure I did something wrong in all the installing and uninstalling, so if someone could please explain how to fix this, I would really really appreciate it.  

pc

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Elicole123321  If you have the CAS Demo installed, please see this thread:

    https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

    Otherwise, please run searches for two or three of your missing packs.  Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.  This is the full list of packs:

    https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

    For example, if you're looking for Seasons, you'd search for EP05 .  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.  Then repeat for one or two more packs.

  • Elicole123321's avatar
    Elicole123321
    3 years ago

    Here are the screenshots from the file search. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Elicole123321  The issue is pretty clear from your screenshots.  You have two copies of Sims 4 installed.  The EA App is reading the files located here:

    Program Files\EA Games\The Sims 4

    but installing your packs here:

    Program Files (x86)\Origin Games\The Sims 4

    To fix this, the first thing you can try is moving over the packs' folders.  You don't need to care about subfolders, only the pack folders directly inside \Origin Games\The Sims 4.  Move those folders to \EA Games\The Sims 4, delete the entire "The Sims 4" folder in Origin Games, and clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Then see whether the packs load in-game.  If not, delete the folders you moved over, clear the EA App's cache again, and try downloading the packs through Manage > Manage Add-ons.

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