Uninstalled and Reinstalled Sims 4, none of my expansion packs are working

Question

This all started because I was having a ton of issues with the EA App and was sick of it.

So first, I uninstalled the EA App and tried to reinstall Origin, hoping that would work. Obviously it did not. Then I tried Steam. I installed the base game on Steam because it's now free. I reinstalled the EA App and linked that and my Steam account, hoping that I could launch the game thru Steam but still get access to the DLC that were on EA. That didn't work. So I uninstalled the Sims on Steam, unlinked EA and Steam accounts, even uninstalled Steam. I reinstalled the Sims 4 thru EA.

Now, on the EA App it says that my all my expansion packs are downloaded, but when I launch the game, it says that I do not own any of the packs.

I've tried closing the Sims and reopening it, restarting my computer, uninstalling and reinstalling...

I'm at a loss here. I'm sure I did something wrong in all the installing and uninstalling, so if someone could please explain how to fix this, I would really really appreciate it.

puzzlezaddict · Answer

@Elicole123321&nbsp; If you have the CAS Demo installed, please see this thread:

https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

Otherwise, please run searches for two or three of your missing packs.&nbsp; Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.&nbsp; This is the full list of packs:

https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

For example, if you're looking for Seasons, you'd search for EP05 .&nbsp; Wait for the search to finish, then make sure the full file path is showing under each result.&nbsp; If it's not, expand the window sideways as necessary.&nbsp; Take a screenshot using Windows key-shift-S and attach it to a reply here.&nbsp; Then repeat for one or two more packs.

elicole123321 · Answer

Here are the screenshots from the file search.&nbsp;

puzzlezaddict · Answer

@Elicole123321&nbsp; The issue is pretty clear from your screenshots.&nbsp; You have two copies of Sims 4 installed.&nbsp; The EA App is reading the files located here:

Program Files\EA Games\The Sims 4

but installing your packs here:

Program Files (x86)\Origin Games\The Sims 4

To fix this, the first thing you can try is moving over the packs' folders.&nbsp; You don't need to care about subfolders, only the pack folders directly inside \Origin Games\The Sims 4.&nbsp; Move those folders to \EA Games\The Sims 4, delete the entire "The Sims 4" folder in Origin Games, and clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then see whether the packs load in-game.&nbsp; If not, delete the folders you moved over, clear the EA App's cache again, and try downloading the packs through Manage &gt; Manage Add-ons.

elicole123321 · Answer

Thank you so much!&nbsp;

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Uninstalled and Reinstalled Sims 4, none of my expansion packs are working

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