I figured it out! I had to allow sims4.exe in my controlled folder under the ransomware in Windows security
I just use Windows Security - never been an issue before but I did go in and make sure EA & Sims were allowed on the firewall
@MrsAlieB Try playing with the EA App in offline mode.
If that doesn't help, create a new admin Windows account and try playing there. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into the EA App and launch Sims 4 without needing to install anything.
That didn't work either. Same issue. Freezes in CAS 😢
@MrsAlieB Please do a clean uninstall and reinstall of Sims 4. Use the new Windows account to do it. Start with Sims 4:
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
If this doesn't help either, please post a new dxdiag.
I figured it out! I had to allow sims4.exe in my controlled folder under the ransomware in Windows security
