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Rhian175437's avatar
Rhian175437
Rising Newcomer
2 years ago

Unintentionally received a pack that I didn't buy?

Hey to anyone replying, I have been experiencing an issue, I recently purchased a pack on its own from 'cdkeys.com' which is basically another way to buy a sims pack, I sometimes also purchase these packs on the sims game or EA itself I think I might of purchased it through the EA but I'm sure as it was a little while ago. However, for some reason about a week later after I returned to the game I noticed that I owned the 'get to work' expansion pack when I don't remember purchasing it myself, I checked in my recent purchases in my EA account but it was no where to be found. I had this for a couple months as I was playing with it in game with my sims randomly as I owned it for some reason? and I had all the furniture and everything else included and then today I joined the game and for some reason it came up asking me to pay for the pack and when I went to 'owned expansion packs' it didn't come up so how come I have received this pack and played it on the game for free but then Its now asking me to pay after I've already used it myself? This is confusing to me as I don't know how it randomly decided to say that I owned it to start with but now its asking me to pay? Am I able to get back and I dont understand what exactly happened can someone please explain or help as to why this has occurred?

3 Replies

  • @Rhian175437 Did you get an EA Play subscription at some point ? GTW is included in that and if you no longer have it, you no longer have the pack.
  • Rhian175437's avatar
    Rhian175437
    Rising Newcomer
    2 years ago

    Hi.

    I'm not sure I don't even remember purchasing the subscription to start with, however I think that it may be linked to my xbox subscription as my accounts linked to xbox and I recently cancelled my Xbox subscription but I'm not sure because after I cancelled it it took a few days to process until the pack in game was gone. So I think it may be that issue and I might have to get the subscription to receive the pack but I'm confused how it was only that pack and I didn't remember receiving it or even getting chance to like pick what pack it was.

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    @Rhian175437 I don't know how XBox subscriptions work but if that enabled you to have an EA Play basic subscription, then GTW is all that's free. Fort EA Play Pro there's also a stuff pack you get (not sure which one).

    It doesn't let you pick.

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