It helped out a bit, actually. My computer isn't crashing anymore and that black background isn't there so thanks a lot! But now the game crashes at the same spot all the time, when loading to cas and when entering the menu to choose a world. I deleted my files since maybe they might be corrupt but i didn't help.
@steamycoffe When you say you deleted your files, do you mean the Sims 4 folder in Documents\Electronic Arts? If not, please move that folder to the desktop and test the game. You don't need to delete the folder or its contents; moving it will prevent the game from loading that data.
If that doesn't help, please clear Origin's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Then try to play again.
If you get another crash, please post a new dxdiag.
I deleted my saved file, sorry if I wasn't clear with that. But I attempted everything you told me to do: I moved my folder to my desktop, tested the game and it crashed. Then I tried removing the Origin's cache and repairing the game and I could play for a while, I even made a family and all but then, soon after I entered the lot with my family, the game crashed again. I repaired the game again (idk, just in case) but it crashed again ;_;
So here's my new dxdiag
@steamycoffe Please run a couple of basic checks of your Windows system files. Here's how:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Disable Game Mode and Game Bar as well, both listed under Windows Settings > Gaming.
If that doesn't help, please do a clean uninstall and reinstall of the Nvidia graphics driver. Here's how:
But instead of using the latest Nvidia driver, try one from April or May. You can find slightly older drivers here:
Before answering, I have to say sorry. I had to go somewhere where there was no Wi-Fi. Sorry for not having answered.
But now I'm back and I tried all the PowerShell things and this is the message I got. I'll do the others things you told me to do.
Community Manager
