Forum Discussion

PerfectPlumbobs's avatar
PerfectPlumbobs
3 years ago
Solved

Unrecognized Video Card, EA App not showing up in Program Files!

Hey everyone. I recently bought a new PC with a Nvidia GeForce RYX 3060 Ti 8Gb graphics card, and when I booted up my game it displayed that it didn’t recognize the graphics card. I assume from read...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @PerfectPlumbobs  The EA App installs games into Program Files\EA Games by default, so that's where to look for the Sims 4 files.

    For the unrecognized card in particular, you need to add the device ID of your GPU to graphicscards.sgr, inside [install path]\The Sims 4\Game\Bin.  The simplest way is to find your device ID in config.log, for example it's 6810 on my laptop:

    Vendor: ATI
    Chipset: Vendor: 1002, Device: 6810, Board: 00000000, Chipset: 0000

    Open graphicscards.sgr and search for 3060 ti , which will find you this single line:

    card 0x2486 "NVIDIA GeForce RTX 3060 Ti" $cardLevelUber $resolutionHigh

    Change the bolded 2486 to your card's device ID, and the game will recognize it.  It would be easier if you simply made a copy of graphicscards.sgr and dropped it into ConfigOverride, inside Documents > Electronic Arts > The Sims 4.  The contents of this folder override the game's program files.  So when the game updates and reverts the original graphicscards.sgr to its default state, you'll still have your altered copy in ConfigOverride and won't need to redo the edit.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@PerfectPlumbobs  The EA App installs games into Program Files\EA Games by default, so that's where to look for the Sims 4 files.

For the unrecognized card in particular, you need to add the device ID of your GPU to graphicscards.sgr, inside [install path]\The Sims 4\Game\Bin.  The simplest way is to find your device ID in config.log, for example it's 6810 on my laptop:

Vendor: ATI
Chipset: Vendor: 1002, Device: 6810, Board: 00000000, Chipset: 0000

Open graphicscards.sgr and search for 3060 ti , which will find you this single line:

card 0x2486 "NVIDIA GeForce RTX 3060 Ti" $cardLevelUber $resolutionHigh

Change the bolded 2486 to your card's device ID, and the game will recognize it.  It would be easier if you simply made a copy of graphicscards.sgr and dropped it into ConfigOverride, inside Documents > Electronic Arts > The Sims 4.  The contents of this folder override the game's program files.  So when the game updates and reverts the original graphicscards.sgr to its default state, you'll still have your altered copy in ConfigOverride and won't need to redo the edit.

  • PerfectPlumbobs's avatar
    PerfectPlumbobs
    3 years ago

    @puzzlezaddict That worked perfectly! Thank you so much for your help! I really appreciate you taking the time to walk me through that!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,953 PostsLatest Activity: 9 minutes ago