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itsnot_kori10's avatar
itsnot_kori10
11 hours ago

Unrecognized Video Card

hey so i just built a computer and i opened The Sims 4 for the first time in this device and i got a warning saying that my graphics card is unrecognized. i have checked and yes my pc is using my gpu as graphics and not the cpu integrated ones. i need help solving this pls. thanks!

=== Graphics device info ===

Number: 0

Name (driver): AMD Radeon RX 9070

Name (database): [Found: 0, Supported: 1]

Vendor: ATI

Chipset: Vendor: 1002, Device: 7550, Board: 87101eae, Chipset: 00c3

Driver: , Version: 32.0.22042.1, GUID: 038FB235-EFFC-11EE-BE2A-806E6F6E6963

Driver version: 1

Monitor: \\.\DISPLAY1

Texture memory: 16304MB

Vertex program: 5.0

Pixel program: 5.0

Hardware TnL: 1

Opt. features:

graphics

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 hours ago

    itsnot_kori10​  This isn't a problem that needs to be solved.  The game doesn't recognize your GPU's device ID and therefore doesn't "know" which graphics profile to apply, but it just defaults to ultra settings, and you could change those if you wanted to (although I'm sure you know ultra is fine for this GPU).  Still, if you want to add your GPU to the game's database, it's simple enough.  Open [install location]\Game\Bin, here by default for an EA App or Steam install:

    C:\Program Files\EA Games\The Sims 4\Game\Bin
    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin

    Right-click GraphicsCards.sgr and select Copy.  Open Documents > Electronic Arts > The Sims 4 > ConfigOverride, right-click the empty space, and select Paste.  This is the copy of the file you'll be working with, as it won't get reverted after a patch.  And if you mess up the edit, you can delete this copy and go get a new one from the Bin folder.

    Open the file (Notepad is fine) and you'll see ATI (i.e. AMD) right at the top.  Under that first line, create a new line and add this:

    card 0x7550 "AMD Radeon RX 9070" $cardLevelUber $resolutionHigh

    The line should have four spaces at the beginning so that it lines up with the ones below it.

    Save the change, close the file, open Sims 4, quit, and check Config.log again.

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