Unsupported graphics card

@NajNaj4  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also go into Documents > Electronic Arts > The Sims 4, open Config.log, copy the first 40 or so lines (stop when you get to Options), and paste the info here.  You can delete your user and computer names, about 20 lines down; the file doesn't contain any other personal information.

Hopefully this is correct, Thanks for your help.

CPU: AuthenticAMD
Brand: AMD FX(tm)-6300 Six-Core Processor
Family: 15
Model: 2
Cores: 3
HT: 1
x64: 1
Memory: 8174MB
Free memory: 3808MB
VA space: 134217728MB
User:
Computer:
=== Graphics device info ===
Number: 0
Name (driver): Microsoft Basic Render Driver
Name (database): Microsoft Basic Render Driver [Found: 1, Supported: 0]
Vendor: Microsoft
Chipset: Vendor: 1414, Device: 008c, Board: 00000000, Chipset: 0000
Driver: d3d10warp.dll, Version: 10.0.19041.3570, GUID: D7B71AF4-43CC-11CF-426E-616AAFC2C735
Driver version: 3570
Monitor: \\.\DISPLAY1
Texture memory: 1021MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f -bc4 -bc5 -rawz -intz

@NajNaj4  That section of Config.log definitely shows the problem: either your computer doesn't have a proper graphics driver installed, or Sims 4 can't use it.  That's why it's using the Microsoft basic driver instead.

This is usually fixed by reinstalling the driver, with or without removing the current one first.  But I can't tell you whether the latter is necessary or what driver to use without a dxdiag.