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DarrianW2000's avatar
DarrianW2000
7 years ago
Solved

Unsupported Video Card?

I just downloaded Sims 4 onto my new laptop, and went to play the game. When it loaded it said “Unsupported Video Card” and basically told me my computer didn’t meet the requirements, but I could sti...
pc
  • crinrict's avatar
    crinrict
    7 years ago

    Your old processor was better than the new one, graphic chip worse so I'm guessing the two are about the same when it comes to specs.

    You are below minimum requirements on both so there's no guarantees how long and how good it will run, especially when you add patches and packs.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@Cashmille  I would start by testing with Island Living disabled, to see if the base game plus City Living works.  If not, disable CL too.  Here's how:

https://sims4.crinrict.com/eng/2017/03/disable-single-packs/

Be sure to test with a clean game folder, as in, move the Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  That way, any files related to the missing pack(s) won't interfere.

If the game runs with one or both packs out of the way, you can keep playing like that; if and when you get a new computer in the future, you can redownload the packs for free.  Or you can try to get a refund from EA customer support.  Normally packs aren't eligible for refunds, but exceptions are sometimes made when a computer cannot run the content at all.

https://help.ea.com/en/contact-us/

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