Forum Discussion
QnRyche Please uninstall and reinstall the EA App. This won't uninstall your games or delete your data.
If that doesn't work, use Revo Uninstaller (the free version is fine) to uninstall the EA App, then restart your computer and reinstall the App yet again.
If that doesn't help either, let me know what you see when you try to open the App. Sims 4 won't work without it, so this is the first issue to fix.
Are you saying that the EA App won't open, or that you have the original poster's first issue? For the latter, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
- QnRyche1 month agoSeasoned Newcomer
launcher works but now i get this error""unable to start. the contents of your user data directory were created by a newer version of the sims 4 and cannot be loaded please update your game via orgin to play [d6f91ffb:29f00e76:00000000:4b0d852b]
- QnRyche1 month agoSeasoned Newcomer
ok now the game will try to launch but just sit at the spinning plumbbob loading screen and thats it