Forum Discussion

6 years ago

"updatetool.exe has stopped working"

.So I just bought the sims 4 today and I have been trying to update origin and ever time it finishes it says updatetool.exe has stopped working. I was wondering if there is anyway to fix this because...

puzzlezaddict

Hero+

6 years ago

@iaf3ta Try doing a clean uninstall of Origin and reinstalling the latest version. Clear Origin's cache first, then uninstall "the hard way." This shouldn't uninstall any of your games.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Instead of downloading the ThinSetup, use the full Origin installer. This is the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run the installer as an admin, as in, right-click on the installer and select "Run as administrator."