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CamdenGuy's avatar
CamdenGuy
2 years ago
Solved

VCRuntime140.dll crashes

I cannot run the EA App or Sims 4 as it crashes immediately with an error saying the "VCRuntime140.DLL contains an error" (see attached screenshot). I have tried all the usual fixes like reinstalling the Visual C++ runtime, checking that my windows 10 updates are up to date but no luck in fixing it.

I have tried re installing VC++ from the SIMS4 _installer folder but it fails saying there is a newer version already installed.

I have also tried replacing the DLL in the EA desktop folder with the one in the System32 folder but that merely gives a different error.

I have had a chat session with EA support and they say they have escalated the problem but of course no idea what the outcome might be. They suggested I install the https://aka.ms/vs/17/release/vc_redist.x64.exe but again no effect.

There does not appear to be an option to repair the EA app, just uninstall it.

I have rather run out of ideas.

This is the kids PC and they have been playing SIMS4 for years now. I am reluctant to uninstall everything and reinstall as a don't want to risk loosing all their game data..

Any thoughts?

pc
  • CamdenGuy's avatar
    CamdenGuy
    2 years ago

    @puzzlezaddictHi, thanks for the suggestion, unfortunately it did not work for me. I still got the same error.

    I did a bit more digging on the EA site and found the link to download the desktop app, this had an option to repair the app which I tried and it seems to have worked, certainly I can now get into the EA app on my daughter's computer and Sims 4 is in the process of doing an update.

    It would have helped if the EA helpdesk told me about the repair function in the first place or even that EA could be bothered to integrate it with the Windows installed app screen in Settings. Most programs have a repair button next to the uninstall button but not EA! What is irritating is that I was looking for a repair function as soon as I saw the problem but could not find it, it certainly would have prevented this particular trip down the DLL rabbit hole .

    Anyway it seems to be sorted now, and thank for taking the time to help.

    Jasper.

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @CamdenGuy  Rather than reinstalling Sims 4, you can simply uninstall the VC++ runtimes from 2015 or newer, all versions listed, and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

  • CamdenGuy's avatar
    CamdenGuy
    2 years ago

    @puzzlezaddictHi, thanks for the suggestion, unfortunately it did not work for me. I still got the same error.

    I did a bit more digging on the EA site and found the link to download the desktop app, this had an option to repair the app which I tried and it seems to have worked, certainly I can now get into the EA app on my daughter's computer and Sims 4 is in the process of doing an update.

    It would have helped if the EA helpdesk told me about the repair function in the first place or even that EA could be bothered to integrate it with the Windows installed app screen in Settings. Most programs have a repair button next to the uninstall button but not EA! What is irritating is that I was looking for a repair function as soon as I saw the problem but could not find it, it certainly would have prevented this particular trip down the DLL rabbit hole .

    Anyway it seems to be sorted now, and thank for taking the time to help.

    Jasper.

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