@Midnight_Wayv If you're still seeing this issue, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
This is my file I believe.
@Midnight_Wayv I don't see anything immediately obvious in your dxdiag, so some experimentation is in order. Please first force Sims 4 to use your Nvidia graphics card. Open Windows Settings > System > Display > Graphics settings, find TS4_DX9_x64.exe on the list, and choose the high-performance option. Then see if you get the same error.
Next, repeat the process, except this time, choose the power-saving option, so you're forcing the game to use the Intel integrated graphics chip instead. I'd like to know whether you get this error both times, only once, or neither.
@Midnight_Wayv Do you use a third-party antivirus? If so, please disable it, temporarily of course, and repair the game in the EA App: open your game library, click Sims 4, and select Manage > Manage add-ons. Then try again to play. As long as you don't do anything else at the same time, your computer should be safe.
If that doesn't help, or you only use Windows Defender, please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. When you're in the new account, open the EA App and clear its cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
then repair again, still with your antivirus disabled if you're using third-party software. Then try to play and let me know what happens.
Community Manager
