@Midnight_Wayv Here's how to create a new local account:
As for the Geek Squad, that depends entirely on who you get. Some are very knowledgeable, some only know how to follow procedure, and most are somewhere in between. It also depends on the problem—if it turns out to be easily diagnosable, of course it's more likely that any given tech will diagnose it. It's also true that it's a lot easier to diagnose an issue when the system is right in front of you.
So I would say that if this computer is under warranty, or you have another service plan that means the Geek Squad would examine the system for free or cheap, it's worth asking. If you'd have to pay a lot, or wait a long time, probably not.
Regardless, the next suggestion I'd have would be to do a repair install of Windows 11. This is relatively quick and worth knowing how to do in general, as it's the best way to repair Windows short of wiping the drive and installing from scratch. Here's how (option two):
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/#Two
This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.
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