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Simplybri04's avatar
3 months ago
Solved

Video Card Error

Hello! I am having some issues with my game. I can enter and play my game for a while, however, while traveling or going into CAS, my game will crash then state that it cannot run the sims 4 wit...
  • puzzlezaddict's avatar
    3 months ago

    @Simplybri04  Your dxdiag lists two serious crashes of the graphics driver, or one of them, which would explain the sudden error if these crashes happened in the run of play.  Sims 4 should of course be using the Nvidia GPU, and you already have the newest-available driver from Dell, so please do a clean uninstall and reinstall of the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a fresh copy of the Nvidia driver (dated March 2022) here:

    https://www.dell.com/support/home/en-us/product-support/product/inspiron-17-7773-2-in-1-laptop/drivers

    If that doesn't help, try the newest driver from Nvidia, which is more generic than the one from Dell but also much more recent.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Select GeForce, MX100 series, MX150, Windows 11, and download the Game Ready Driver, dated December 5.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your laptop after installing and before trying to play.

    It's possible you'll see an error when trying to install the Nvidia driver, which happens sometimes when a laptop manufacturer blocks drivers from other sources.  There's a way around this, but it's not clear that this is necessary at this point.

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