so i downloaded the game for the first time on my current laptop a few days ago, but when i try to open the game it gives me a white screen with a loading cursor and it doesn't let me play whatsoever. i've tried launching it from the ea app, steam, the xbox app, and nothing has worked.
Same here. In the 80s, seeing the EA logo meant you were loading a game which was well made with great care and would run. Now, it seems like they couldn't care less.
WalrusHotel76 Menecroth Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Here it is. I hope I did it right.
I'm having the same issue!!
Menecroth You provided the dxdiag correctly, but it doesn't show any particular reason Sims 4 wouldn't work. So if you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't or didn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to open Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Myakasey Your dxdiag shows that your laptop's Nvidia graphics card is disabled. (And given the model laptop you have, it definitely comes with an Nvidia GPU.) Did you do that deliberately? If not, click Windows key-X, open the Device Manager, expand Display Adapters, right-click the Nvidia entry, enable the device, and restart your computer. Then try again to play.
Sims 4 is crashing because the Intel graphics driver is crashing, but that won't be a problem if and when the Nvidia GPU takes over running the game.
