@Eurotrashks868 Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
For the other problems you list, some of them are well-known issues, either in general or after the Werewolves pack was released. For example:
https://answers.ea.com/t5/Bug-Reports/OPEN-Photographs-turn-black-Patch-1-58-69/td-p/8471971
Lag has a lot of causes, some of which would be revealed in a dxdiag, and some of which haven't been properly diagnosed yet.
Thanks for the reply and the links. Attached is the dxdiag.
@Eurotrashks868 First of all, Dell offers a newer graphics driver for your laptop, one dated June 2:
https://www.dell.com/support/home/en-us/product-support/product/latitude-15-3500-laptop/drivers
Please download and install it and then restart your computer before doing anything else. While your current driver is not all that old in absolute terms, it's older than the full release of Windows 11, and that may be causing problems.
The Sims 4 errors in your dxdiag are unfortunately not very specific: they basically say TS4_x64.exe crashed because it crashed, and the crash is due to an access violation. Since the info is so generic, the place to start is with basic troubleshooting, a lot of which you've already done.
You mentioned resetting the user folder, but not whether you added anything to the new folder. So if you haven't already, please let the game create a(nother) new Sims 4 folder, don't add anything to it at all, and see whether you can recreate the crash in CAS or during the werewolf transformation. Please start a new save rather than transferring over an existing one, just to be thorough.
I'm also curious whether you see a difference between fullscreen and windowed modes. It shouldn't matter, but it's still worth testing.
If you still get a crash, please try playing in a clean boot:
When you reboot your computer, go through the Task Manager's background tasks shutting down anything that doesn't absolutely need to be running, for example MSI Afterburner or Discord. If you accidentally kill the wrong process and it doesn't restart itself automatically, just reboot your computer again. Don't open anything other than Steam and Origin while you play. And if you use an external mouse, keyboard, or headphones, please test with the peripheral(s) disconnected entirely, at least the first time; if everything is fine, you can add them back and test again.
I checked, double and triple checked drivers in the Windows Update feature and was told every driver was the most up to date. You gotta love Windows lol.
I had actually tried the window/full screen option previously.
Tried your suggestions but no joy. I think at this point, I'm just gonna do what I can to salvage families and lots, rebuild what I can, and start fresh. I guess I just have a corrupted save. Do you know if familial relationship etc remain intact in this scenario. I'm betting cash money it doesn't, but thought I'd ask.
Truly appreciate the assistance.
Community Manager
