Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

what happens when i uninstall a game?

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Cats&Dogs
Steps: How can we find the bug ourselves? Click Play
What happens when the bug occurs? It won't let me play
What do you expect to see? When I click on play it won't let me even after 10 minuets and many restarts of both my computer and origin.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I updated origin.

I can't play the sims 4 due after origin updated. I heard that uninstalling the game and then reinstalling them while in administrative. I am scared to do this because I didn't know if I would have to repay for the game. Do I have to Repay for my game if I were to uninstall it?

1 Reply

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @owlpeace14

    Hi!
    No, as long as you log in to the same account on origin the game is still there and you just have to reinstall it, no paying! 🙂

    But first you might try some other things.

    • Try to remove the mods and see if the game works better.
      For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop.
    • Clear your Origin cache
    • With mods removed, start Origin as administrator and try to repair the game.

      Open your Origin client and go to My Game Library, right-click The Sims 4 and choose Repair.

    • Run the game

    If that does not help, test nr 2 is this:

    Try resetting your files to factory settings.

    • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
    • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
    • Start the game, make a new save, and see if the error is gone. 
      (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

        • If yes, continue
        • If no, post a reply telling us the error is still there
    • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
      • Options.ini - your game settings
      • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
      • Screenshots
      • Custom music - if you have any
      • Tray - your library objects; like lots, rooms and sims
      • Mods - your mods and cc, might cause problems when putting back

    If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

    Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

    Good Luck! 🙂