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Lady_Mystery101's avatar
Lady_Mystery101
2 years ago

WHEA_UNCORRECTABLE_ERROR Sims 4

Hey all! 

I've been having some issues with my game lately whenever I add in mods. Apparently, some of my mods get corrupted whenever I run the game. I tried everything from uninstalling the Sims 4, uninstalling my mods, reinstalling my mods one by one fresh and new both from downloading from websites and Curseforge, and updating Windows over and over. I bought a new hard drive but my hard drives aren't broken or anything like that and run other modded games just fine. I've upgraded to Windows 11 and then went back to Windows 10 but I continue to get the blue screen of death with this error message:

WHEA_UNCORRECTABLE ERROR.

It's to the point if I try to do anything within the mods folder I get the blue screen of death for some reason. I'm not sure if it's only me experiencing this issue or others but I'm at my wits end and I have no clue what to do.

Here are my Device and Windows Specs:

Device name DESKTOP-5ITJF0P
Processor Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz 3.10 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID 387D81FB-9A2A-4965-9C95-A1E65B3FB353
Product ID 00325-82014-90415-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 22H2
Installed on ‎11/‎8/‎2023
OS build 19045.3636
Experience Windows Feature Experience Pack 1000.19053.1000.0


pc

3 Replies

  • Caerfinon's avatar
    Caerfinon
    Seasoned Ace
    2 years ago
    @Lady_Mystery101 From Microsoft:

    "A "WHEA_UNCORRECTABLE_ERROR" BSOD is typically related to hardware issues, and it can be caused by various factors such as failing hardware components, driver problems, and software conflicts. The error message indicates that a hardware error has occurred that the Windows operating system cannot recover from."

    It could be hard drive, memory, or processor related. You should investigate the various diagnostics available to determine is there is an issue that may require a repair or a Windows recovery/reinstall.

  • Lady_Mystery101's avatar
    Lady_Mystery101
    2 years ago

    I have tried running diagnostics on my computer and I didn't find anything wrong myself. I also took it to a shop and they couldn't find anything wrong with it either. Even a friend of mine who builds computers couldn't find anything wrong with my computer. I mentioned that I bought a new hard drive to be put into my computer.

    I've reinstalled Windows about 3 times just in the last week trying to fix the issue and it only occurs whenever I try to play the Sims 4. I play much heavier games other than the Sims 4 and they all run smoothly and fine without any issues.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Lady_Mystery101  Downloading a mod should never cause this kind of problem.  What diagnostics have you and others run on this computer?  I'd like to see a dxdiag as well; you can attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If you've seen any BlueScreens since the last time you reinstalled Windows, you should be able to find associated crash dumps.  Go here:

    C:\Windows\Minidump

    For the last two or three files, right-click them and select Copy, then right-click your desktop and select Paste.  From there, you can zip the files together, upload the .zip to a third-party filesharing site, and link it here.

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