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qlfbe's avatar
qlfbe
3 years ago
Solved

when i download the Sims it says my pack is downloaded but is not in game

Hey, yesterday i re- downloaded The Sims 4 and on the EA app it says i have cats & dogs downloaded but when i go onto the game and on to my expansion pack to see whats up, its got a greyed out button telling me to restart it for it to work wich has not worked. I have also tried to do a repair but that didn't help it at all. What do i do now? Ive been told to clear cache but i dont know how to do that-

pc
  • Gagea25's avatar
    Gagea25
    3 years ago

    @qlfbe

    To clear the cache of EA app:


    1. Select the three dashes in the far-left corner of the EA app.
    2. Scroll to Help.
    3.Click App recovery.
    4. Select Clear cache.

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  • Gagea25's avatar
    Gagea25
    Hero
    3 years ago

    @qlfbe

    To clear the cache of EA app:


    1. Select the three dashes in the far-left corner of the EA app.
    2. Scroll to Help.
    3.Click App recovery.
    4. Select Clear cache.

  • qlfbe's avatar
    qlfbe
    3 years ago
    @Gagea25 thank you that has worked a little but now i have to download it and the download button is greyed out for the pack
  • qlfbe's avatar
    qlfbe
    3 years ago
    Nvm, thank you so much for your help and its all hopefully fixed now!

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