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I have yet to test this but I think it could be right, I have also experienced this with Rebel Galaxy (really bad with that game as it corrupts the save forcing you to restart)
I have been dropping a few times since the recent Origin update, ie a couple of days ago no problems whatsoever, Origin updated and crashes. My motherboard is actually detects it as a power surge and shuts things off to protect the PC.
This happened on a prior Origin version as well. That time I took to testing heat which wasn't getting that hot (I got hotter doing other things) but cleaned my fans on GPU, Case, CPU and by the time I done that a new Origin patch was out and I did not have problems until now. I have just got done doing it again and since theres very little dust on those components I took my PSU apart and cleaned that too as it was the only area that had dust of any significant volume.
About to try Sims4 to see if that had any real effect.
Now going offline mode may work, but a better solution if you want online play might be to re-install Origin. I had to do this a month ago to get the FIFA18 demo to work, which screams to me that the Origin updater is not working as intended.
Edit: not really sure how so little dust changed much but it seems to have helped. just played 1.5 hours without a crash. You may want to check your graphics card settings (outside of game ie nvidia control panel) and turn on vsync. I did set it to "adaptive" judt dont go overboard on AA etc there as I tested these all maxed and it got my GPU working overtime, significantly slowing the game and making noise.
This is happening to me randomly also. I have tried all posted solutions. I even replaced my power supply and it isn't heat as I have been monitoring with cpu id. It is the only game that shuts off my computer and it happens randomly. It just shut off again after playing almost 3 hours (sometimes it only takes 15min). This is one reason I stopped playing this game.
- crinrict8 years agoHero+
Hi @pokiedots
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.- 8 years ago
Hi @crinrict
I think the problem is probably my video card which I have RMA'd back to EVGA. It only happens with Sims 4 though for some reason. I have put in my old GTX660 to play in the meantime and so far, so good. I need to underclock the GTX660 to work with another game, because it isn't all that stable either I guess...just that one game though! I'll attach my dxdiag anyway if you want to take a look. I noticed DxDiag is only reported the video card with 4GB when it has 8.
Thanks for the reply
- crinrict8 years agoHero+
Tagging @roberta591 for better help with this.
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