Forum Discussion

Jaymacibe's avatar
Jaymacibe
Rising Adventurer
2 months ago

Cannot download Elevated Every Day Bundle

I just purchased the Elevated Every Day bundle that was advertised on the EA app. After purchased I noticed that the kits Modern Luxe Kit and Book Nook Kit are not asking to be downloaded, which was odd. I then checked my addons and both are missing. I restarted the app, still gone, I cleared the cache, still gone. I uninstalled and reinstalled the EA app. Nothing. I have the email proof of purchase but EA app thinks nothing has been done. When I go to the bundle page, it says I own the item, but when I go to my kit list its not there. I also checked managed addons and the only things there pending download is the new expansion and its bundled kits.

4 Replies

  • chanmight's avatar
    chanmight
    Seasoned Newcomer
    2 months ago

    I was having the same issue as the OP, and I checked my EA account, and the bundle appears under my purchase history. But I just realized what the actual problem is...

    I already have the two kits in this bundle (I know, I know - I assumed it was new and I can't really keep track when there are 119 add-ons). But the EA app let me buy this bundle anyway, hence, why nothing is downloading and the bundle doesn't appear in my add-ons.

    So now this issue is, how to do I get my money back for the bundle?

  • chanmight​  You should be able to get a refund from EA customer support.  Sims 4 DLC isn't eligible for automatic refunds, but a support rep can issue one manually.  Just tell them that you already own some of the content so it's a duplicate purchase.

    https://help.ea.com/en/customer-care/

    I would strongly recommend live chat rather than email.  If you don't see the option, choose a slightly different category of issue.

  • chanmight's avatar
    chanmight
    Seasoned Newcomer
    2 months ago

    Thanks for the help! I used the live chat like you suggested and was refunded quickly