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JohnnyBlu84's avatar
JohnnyBlu84
7 years ago
Solved

While playing the Sims 4, my PC will suddenly shut off.

I've been having the same issue, this has been happening since the last update for me, I read about the vsync  settings but have not tried that yet. I cleaned out every area of my pc and used Core Te...
pc
  • holger1405's avatar
    holger1405
    7 years ago

    @JohnnyBlu84 

    😃 That is an unbelievable mistake. 

    And yes, that would put down about any PSU under load, so that was most probably the culprit.

    Good that you saw that.

    Have fun gaming.

JohnnyBlu84's avatar
JohnnyBlu84
7 years ago
@crinrict Hello and thank you for your reply.

Yes it seems that AMD alerts me to new drivers but will not allow the new ones older then 2016.

I'm sorry but I don't understand WindowsUpdateFailures as every time I do windows update everything installs fine to my knowledge.

I forgot to mention that I do have a custom t-shirt on the sim I'm playing & I'm using testingcheats enabled if that could be a problem?

I'm on patch 1.51.77.1020 and this is when the issue has happened for me.

I'll try to think of anymore details to add to help.
crinrict's avatar
crinrict
Hero+
7 years ago

Type Windows Update in the search bar and check if on that windows there's any updates you haven't done.

Don't think a T-shirt or the cheat should cause a shut-down.

That's a desktop computer, right ? Does it restart the comptuer or shut it down ? Any bluescreens at all ? Or is it just the game that shuts down ?

  • JohnnyBlu84's avatar
    JohnnyBlu84
    7 years ago
    @crinrict I just checked and all my updates have installed successfully, It is a desktop with a newer power supply that was put in about little over a year ago.

    It causes a full system shut down and stays off until I power it back on.
    No blue screens or error messages of any kind when I start the pc back up.

    Thank you



    • kreatora's avatar
      kreatora
      Hero (Retired)
      7 years ago
      @JohnnyBlu84

      Check if you can add at last 4 GB RAM memory to your computer.
      Theoretically, the amount of RAM you have should be enough but just what type of GPU and card you have is "memory-consuming".
      In many cases, the owners of a computer like yours have found that adding at least 4 GB of RAM allows them to play

      I don't work for EA
      • JohnnyBlu84's avatar
        JohnnyBlu84
        7 years ago

        @kreatora  thank you for your reply,  I was hoping I didn't have to consider updating components. But I'll start looking into that if nothing else works.

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