Forum Discussion

3 years ago

Solved

White Screen After Loading Screen

Everytime I press play on TS4 through EA Play, it loads, shows the loading screen, then goes white. I reset my mods folder more than 5 times, and I don't necessarily know how that -f/w command works on EA Desktop, but nothing has worked. I even uninstalled and repaired my game. Can someone help? I'm not good at comprehending certain things so please be specific.

- L

puzzlezaddict
3 years ago
@idontbelala You've established that the issue here is one or more mods or custom content items, so you'll need to test the content to find the cause. I'd start with mods, and please remember that more than one could be broken. If you have a lot of files to sort through, the 50/50 method can make the process significantly more efficient:

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

7 Replies

roberta591
Hero (Retired)
3 years ago
@idontbelala Are you playing on a pc. mac, or console? Did this game ever work or is this a new install?
puzzlezaddict
Hero+
3 years ago
@idontbelala When you say you reset your mods folder, did you ever test the game with no mods present at all? If not, please do that now: move the Mods folder to the desktop and don't add anything to the new folder the game creates.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@roberta591 The EA App is currently only available for Windows.
idontbelala
3 years ago
@roberta591 I am playing on an HP laptop. This game has worked plenty times before, with and without mods.
idontbelala
3 years ago
@puzzlezaddict I did test it and it worked smoothly, but when I add my mods back in, it either shows a white screen, or messes up how the game looks in game and in CAS
idontbelala
3 years ago
Here's the dxdiag report.
DxDiag.txt80 KB
puzzlezaddict
Hero+
3 years ago
@idontbelala You've established that the issue here is one or more mods or custom content items, so you'll need to test the content to find the cause. I'd start with mods, and please remember that more than one could be broken. If you have a lot of files to sort through, the 50/50 method can make the process significantly more efficient:

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
idontbelala
3 years ago
@puzzlezaddict It's fine I've already fixed the issue, thanks though