I deleted and redownloaded all of the games to see if it would help, but every time I restart my computer and open the game it goes like this: game opens, sims 4 loading intro, the tab minimizes and when enlarged its just a white screen and I can hear the sims music. I just bought new games too, so this really sucks
@simsgirl923 Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save. Let me know either way.
If you still get a white screen, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
