White screen on startup

@abzadaisy  Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hi

Attached this as a word

Just to make this issue more bizarre

The game has since loaded up when I tried opening it via the TS4_x64 file in the program files.
I managed to load the entire game up including creating and loading up a new town/sim
I closed the game down and tried to re-open it and now I'm back to the white screen

I did however get an error code which I've attached a screenshot of

@abzadaisy  Your dxdiag doesn't list any Sims 4-related errors, which is not entirely surprising given the initialization error.  This error is typically related to an antivirus blocking the game, so please set exceptions in your AV for TS4_x64 and TS4_Launcher_x64.  Set one for EADesktop.exe as well.

If you still can't play, please look for new errors in the Reliability Monitor.  Click Windows key-r, enter perfmon /rel in the run box, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at the time of your most recent attempt to open Sims 4, specifically after setting the exceptions.  If you find one, right-click the error name and select "View technical details," then copy that information and paste it here.  The Reliability Monitor doesn't always update right away, so if you don't find anything, check back in an hour or so.