White Screen
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.98.127.1030
What expansions, game packs, and stuff packs do you have installed? Expansions: Growing together, high school, cottage living, snowy escape, university, island living, get famous, seasons, cats and dogs, city living, get together, get to work Game packs: Wedding stories, dream home decorator, jungle adventure, parenthood, vampires, dine out, spa day, outdoor retreat Stuff packs: Knitting, tiny living, first pet, laundry day, toddler, fitness, bowling, vintage glamor, backyard, kinds room, romantic garden, movie hangout, spooky, cool kitchen, patio, luxury party
Steps: How can we find the bug ourselves? Open up game to current household. Move around for a few minutes. Right click and get the white screen. You can hear the game continuing in the back while the entire screen is blank white.
What happens when the bug occurs? First the game will freeze. Then there is a blank white screen and I can see nothing of my game. I cannot even exit the game without shutting down the computer.
What do you expect to see? See the surrounding environment of my sim.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I bought two new games today (wedding and snowy escape) and then updated my computer and got the update. Only after that did the white screen begin appearing.
