I was saving my game slot (as usual) but when I got on later it decided to flash and crash. I have tried removing saves folder.. also removing the mods folder to see if that was the issue… no it wasn’t the issue at all. It’s still doing the same thing. I need the help asap sims is my therapy 🥹
I have uploaded my dxdiag for ya
JuicyPeachx3 The Sims 4 errors in your dxdiag point to a component of the newest VC++ runtimes, so try uninstalling and reinstalling them. Click Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. Don't touch the older versions. You can download the newest runtimes directly from Microsoft:
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device. Restart your computer after installing and before trying to play.
Having said that, the issue you've described is common on HP gaming laptops with Intel processors. There are a few known workarounds:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
I'm playing on an omen gaming desktop actually, but I will keep trying!
I have tried everything you have suggested and still nothing, unfortunately.
JuicyPeachx3 I apologize for the late reply, and for thinking you had a laptop; I saw the word Omen in your dxdiag and your description of the exact issue these laptops have and just missed the desktop part.
At any rate, the VC++ errors are clear, but they're not necessarily caused by an issue with the runtimes themselves. Mods and custom content can trigger this kind of error, but if you haven't restored the Mods folder, that's obviously not the problem either. I would suggest doing a clean uninstall and reinstall of the graphics driver next, since the driver also has to interact with the runtimes. Here's how:
If that doesn't help either, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If this doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Now it is starting to load out to the main menu but crashes when loading new game
I'm a vanilla player on my PC Desktop & my game frequently after I update a build. Also, in loading game when I want to go to another lot to update or even my sim to visit. This so needs to be permanently fixed.
JuicyPeachx3 This is another issue with the VC++ runtimes. The question is why, since you already replaced the runtimes and the graphics driver. It's worth running a couple basic checks of your Windows system files to make sure some other resource isn't corrupted, for example a component of DirectX 11. Here's how:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If that doesn't help, try switching to DirectX 9 mode. You shouldn't have to use it at all, but that could at least be a workaround that would allow you to play while you troubleshoot, or if you're tired of trying to fix the issue for now.
DX9 mode is a check box with the other graphics options, but if you can't get far enough in the loading process to select it, you can force DX9 in the EA App. Open the App, click Sims 4 > Manage > View properties, and add -dx9 to the command line box.
JuicyPeachx3 That's fine, sfc did its job. If that alone doesn't help, please try DX9 mode, as suggested.
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