why did my gamed get erassed (sims 4)
I bought my game and played it for a week then when I got back on the game was erased so I downloaded it again but when I had to put it the game activation code it didn't work because I all ready use...
Forum Discussion
As @Phantomlover1717 mentioned, the game is redeemed on your account so first of all, you need to make sure that you are logged into the correct one. People sometimes create more accounts then just one and a mistake can be easily made there.
If you are sure that you are logged in with correct account and the game is still not showing up, contact customer support with your product code so they can locate and troubleshoot the issue for you.
How to contact EA advisor:
- Visit http://help.ea.com/ and log in with your EA account
- Click on help with a game and choose the game you have an issue with
- Scroll to the bottom of the page and click on contact us
- Select your appropriate platform and click next on bottom right
- Select a relevant topic and add more info into the section Tell us a little more, then click Next
- You will then have the option for Live Chat or Email or a Call Me Option!
NOTE: not every option is always available. It depends on your location, the time of the day and also on the options you select
Hope this helps 🙂
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If I was able to help you to solve you problem - please accept a solution, XP is very appreciated also
If your problem wasn't solved and no one has gotten back to you - please either post again (or bump up your problem) or contact EA.
This happened to me, but here is the thing, I cant reinstall because it wasnt just deleted off my computer but from my origin too. When I thought that I could just type in the code again it said it had already been used.
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