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lena_weer's avatar
lena_weer
2 years ago

Why does the new sims 4 update take 19 GB of storage?

Hi, so i've been playing the Sims 4 for at least over 5 years now., recently switched over to EA instead of Origin. And this is a bug I've never ran into before. I got the windows laptop I'm using now around a year ago and it has 112 GB storage. But I always try to keep about 25-21 GB storage free. I have 11 expansion packs. And already had these before using this laptop, and never had this issue. 

So I wanted to play sims yesterday and it needed to update. Normal, has happened a million times before. But when I try to update, it says I don't have enough storage. And I find out this update is taking 19 GB. That's more than double the actual size of the game. I asked a friend about this who only has 2,4 GB free on his Mac laptop, and he could download it just fine. First I thought it might be because I hadn't played in a while, but I've only missed the updates since begin January. I can't play the Sims anymore.

Anyone have advice?

pc

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  • AlyxKatDark's avatar
    AlyxKatDark
    2 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post)
    Which client functionality are you experiencing this bug with? Launch Game
    When did this happen? (dd.mm.yy hh:mm) 19.06.2022
    Summarize your bug I deleted and redownloaded the entirety of Sims 4 with all my add-ons as it couldn't find my game once I was forced to switch from Origin to the EA App. Now it won't let me play the game at all, even offline, as it states I need to update. The apparent update is over 20gb???!!! This can't be correct as it's as much as the actual base game itself. Is it trying to redownload the entire base game again? How can I download only the necessary update?
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Simply look and see how your app doesn't work.
    What happens when the bug occurs? Every time I try to launch the game as it insists on downloading an enormous update.
    What do you expect to see? It downloading??? Me playing???

    ‌

    Honestly at this point if there was some complaint line I would be calling and fighting for a refund for all the money I have spent on this game. As it is I am looking at referring to an appropriate ombudsman for the sheer lack of communication and ability to find support.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @AlyxKatDark  The EA App is budgeting the full size of the base game as it goes to update, but it's not actually downloading all that data.  This is a problem with the App across most if not all games, and is unfortunately either by design or not a priority to fix, judging by all the posts about it.

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